The initial delivery quoted the 3rd March ,however it arrived on the 2nd. Luckily I was in , but normally I would expect an email or text on the day and an approximate time window.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry for any inconvenience caused by the unexpected change in your delivery date. While we’re glad the parcel arrived safely, we completely understand that receiving it earlier than the quoted date—without prior notification—can be disruptive, especially if you’re not usually at home during the day.
We truly appreciate you bringing it to our attention, as it helps us improve our delivery communication going forward.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry for any inconvenience caused by the unexpected change in your delivery date. While we’re glad the parcel arrived safely, we completely understand that receiving it earlier than the quoted date—without prior notification—can be disruptive, especially if you’re not usually at home during the day. We truly appreciate you bringing it to our attention, as it helps us improve our delivery communication going forward.