I am still waiting delivery for my parcel that I ORDERED 23/7/25!! I have not been told of a new delivery date by DSV since it didn't arrive on the forecasted date 24/7/2025. It is now 3/8/25 and still no sign of it!!!!!
Very disappointed with the DSV delivery service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
