The only disappointment was the blind did not arrive with out all the necessary fitting so we had to order from amazon and wait an extra day to fit they cost £7 I’m not sure if this was accidentally. So can’t give less marks but if it wasn’t maybe it should be.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
