If there is a delay to order more information should be given than “Due to unforeseen circumstances the original estimated delivery date will change. As soon as the issue has been resolved, we will contact you to advise the new delivery date.” Having no idea when your item may arrive is unacceptable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.