Installation instructions should be included with the product!!! I now have a blind that I cannot use!!!! Very frustrating and disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we apologize for the inconvenience caused by the missing installation instructions. Our customer service team would be happy to provide you with a copy upon request. You can also find the installation guide available anytime on our website under the "Installation Instructions" section.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we apologize for the inconvenience caused by the missing installation instructions. Our customer service team would be happy to provide you with a copy upon request. You can also find the installation guide available anytime on our website under the "Installation Instructions" section.