I only have one of the three blinds I ordered. My confirmation said I’d receive goods on 21 .7.2025. No mention when the other two blinds will arrive. Emails take 72 hours to reply to so I’m still waiting for a reply.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the order arrived incomplete. Your feedback is important to us, and we're continually working to improve our service. Please reach out to us so we can investigate the issue and find a suitable resolution.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the order arrived incomplete. Your feedback is important to us, and we're continually working to improve our service. Please reach out to us so we can investigate the issue and find a suitable resolution.