Being able to speak to a person to double check i had ordered tge right thing. I am puzzled as to why the builder’s order was wring with the same information, he wasn’t able to return them due to time passing. Hey ho.
The man i spoke to was brilliant, please thank him
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
