We ordered mounting brackets that never arrived. We called and requested a refund. Refund still hasn’t arrived.
Poor overall experience
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to reach out to us. After confirming with yourself, we are pleased to hear the refund has now been received. Apologies for any delay.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to reach out to us. After confirming with yourself, we are pleased to hear the refund has now been received. Apologies for any delay.