From the start of fitting 2 blackout blinds there were problems with light intrusion. For several months we were backwards and forwards. It was only when my granddaughter took a picture on her more up to date home you accepted there was a problem and gave us 2 new blinds. You suggested we try and get a VELUX fitter. I have phoned the Bicester office 4 times in the last 5 weeks and each promised someone would get back to me no one has responded. They have all my contact details. This is appalling
