Replacement parts not compatable on older blinds despite using same window odes and co firmation advuce from telephone conversation with velux advisor
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the replacement parts were not compatible with your older blinds, despite the window codes and the advice received.
I can see that you have since spoken with one of my colleagues and requested a return. Your collection has now been arranged for 26.03.2026. Once the item has been collected and returned to VELUX, a full refund will be issued automatically.
Thank you for your patience throughout this process.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the replacement parts were not compatible with your older blinds, despite the window codes and the advice received. I can see that you have since spoken with one of my colleagues and requested a return. Your collection has now been arranged for 26.03.2026. Once the item has been collected and returned to VELUX, a full refund will be issued automatically. Thank you for your patience throughout this process.