I only had one agent who was a rather blunt, I would say just check on the age of the person you're talking to are able to carry out the advice given. Having said that the other agents were excellent.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that most of our agents provided excellent service. We’re sorry, however, that one interaction was not satisfactory. We appreciate you bringing this to our attention and are committed to addressing it internally.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that most of our agents provided excellent service. We’re sorry, however, that one interaction was not satisfactory. We appreciate you bringing this to our attention and are committed to addressing it internally.