Package still not received
Parcelforce are emailing me saying they have been told not to deliver the item!
There is no way of contacting parcelforce
Please help, i really want my blinds!
Thank you
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologise for the confusion with your order and are pleased to confirm that it has now been delivered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologise for the confusion with your order and are pleased to confirm that it has now been delivered.