I would have given a higher score, but I'd only requested blind samples. They came quickly, and were free - so I appreciated it!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that the samples arrived quickly and that you found the process helpful. We appreciate you taking the time to share your experience and hope we can assist you further when you’re ready to place an order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that the samples arrived quickly and that you found the process helpful. We appreciate you taking the time to share your experience and hope we can assist you further when you’re ready to place an order.