First blind arrived and was defective. After a call to the customer services and a video conference call to show the defect (blind would not retract) a replacement blind was sent out and worked fine.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the initial blind arrived with a defect, but we’re pleased that our Customer Service team was able to assist promptly and that the replacement blind is working as expected. We appreciate your patience throughout the process.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the initial blind arrived with a defect, but we’re pleased that our Customer Service team was able to assist promptly and that the replacement blind is working as expected. We appreciate your patience throughout the process.