My blind arrived with a very small pin prick hole in it near the base. I am surprised that it left your factory. And would expect
Some kind of refund
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for allowing us the opportunity to address the issue with the pinhole identified in your new VELUX blind. We are pleased to have resolved this matter promptly by arranging a complimentary replacement.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for allowing us the opportunity to address the issue with the pinhole identified in your new VELUX blind. We are pleased to have resolved this matter promptly by arranging a complimentary replacement.