Really poor design quality. The blind if you pull up directly from the middle tends to gather from the sides and gets tangled up . £180 every 3 years is rubbish quality. I have two young daughters 12 and 13 and the blinds are not robust . Poor quality
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
