Really poor design quality. The blind if you pull up directly from the middle tends to gather from the sides and gets tangled up . £180 every 3 years is rubbish quality. I have two young daughters 12 and 13 and the blinds are not robust . Poor quality
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered with the blind, particularly regarding its operation and durability, as this is certainly not the standard we aim to provide. The concern you describe with the blind gathering unevenly is not expected behaviour, and we would like the opportunity to look into this for you. Please contact our Customer Service team, as they will be happy to assist, check whether the product is functioning correctly.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered with the blind, particularly regarding its operation and durability, as this is certainly not the standard we aim to provide. The concern you describe with the blind gathering unevenly is not expected behaviour, and we would like the opportunity to look into this for you. Please contact our Customer Service team, as they will be happy to assist, check whether the product is functioning correctly.