The blinds were well packed and the online shop works well, but going against modern shops like Amazon it felt like a really long time to receive the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the blinds well packed and the online shop easy to use. We’re sorry, however, that the delivery time felt longer than expected. We appreciate your comments and will take them into account as we continue working to improve our service and delivery experience for our customers.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the blinds well packed and the online shop easy to use. We’re sorry, however, that the delivery time felt longer than expected. We appreciate your comments and will take them into account as we continue working to improve our service and delivery experience for our customers.