We will be returning the items as they are rubbish
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you’re disappointed with your items. This is certainly not the experience we want for our customers, and we apologise that the products did not meet your expectations.
If you haven’t already, please contact our customer support team with your order details so we can assist you with the return process and better understand the issues you’ve encountered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you’re disappointed with your items. This is certainly not the experience we want for our customers, and we apologise that the products did not meet your expectations. If you haven’t already, please contact our customer support team with your order details so we can assist you with the return process and better understand the issues you’ve encountered.