Overall the product I found was good however the fitting instruction could be better especially when to remove the cord holders also the fitting of the side channels was difficult as the mitres did not fit very well I had to have two or three goes at it.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We’re glad to hear that overall you were satisfied with the product. We’re sorry that some aspects of the fitting process, particularly the instructions and the alignment of the side channels, caused difficulty. Your comments are appreciated and will be shared with our team to help improve both our installation guidance and product fit. If you need further assistance, our Customer Service team would be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We’re glad to hear that overall you were satisfied with the product. We’re sorry that some aspects of the fitting process, particularly the instructions and the alignment of the side channels, caused difficulty. Your comments are appreciated and will be shared with our team to help improve both our installation guidance and product fit. If you need further assistance, our Customer Service team would be happy to help.