We didn’t have any idea how hard it would be to install window locks. Now we need to get a professional in and this will be difficult to find in time for summer. Not impressed with information given at all.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation was more difficult than expected and that the information provided did not meet your needs. This is certainly not the experience we want for our customers. Please contact our Customer Service team, who will be happy to review the installation guidance with you and discuss possible support options.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation was more difficult than expected and that the information provided did not meet your needs. This is certainly not the experience we want for our customers. Please contact our Customer Service team, who will be happy to review the installation guidance with you and discuss possible support options.