Extremely difficult and convoluted process for ordering ant setting up the mobile app. Not owner and user friendly. 2 weeks on and still struggling to get the app to recognise both solar velus skylights.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’ve found the ordering process and mobile app setup difficult, and that the app is not recognising both of your solar VELUX skylights.
This is certainly not the user experience we aim to provide. Your feedback about the app has been noted and shared with our team. We’d very much like the opportunity to assist you directly and help resolve the connectivity issue. Please contact our customer support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’ve found the ordering process and mobile app setup difficult, and that the app is not recognising both of your solar VELUX skylights. This is certainly not the user experience we aim to provide. Your feedback about the app has been noted and shared with our team. We’d very much like the opportunity to assist you directly and help resolve the connectivity issue. Please contact our customer support team.