Would be beneficial to see cost as options are selected so comparison can be made, I.e. colour, trim etc. Overall impressed with ordering process and ease of fitting, exactly what I needed for light and temp control in my loft space.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your suggestion about showing costs dynamically as options such as colour and trim are selected. This is a helpful insight and will be shared with our team as we continue to improve the ordering experience.
We’re delighted to hear that overall you were impressed with the ordering process and found the blinds easy to fit.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your suggestion about showing costs dynamically as options such as colour and trim are selected. This is a helpful insight and will be shared with our team as we continue to improve the ordering experience. We’re delighted to hear that overall you were impressed with the ordering process and found the blinds easy to fit.