I ordered a blackout blind to replace one installed in 2010. The new one is not as easy to open and close as previous one and is not as effective in excluding light.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the replacement blackout blind has not met your expectations in terms of ease of operation. Over time, designs and materials can change, but this should not result in a poorer experience. We would encourage you to contact our Customer Service team, as they would be happy to review this with you and offer support or possible solutions.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the replacement blackout blind has not met your expectations in terms of ease of operation. Over time, designs and materials can change, but this should not result in a poorer experience. We would encourage you to contact our Customer Service team, as they would be happy to review this with you and offer support or possible solutions.