It would be good to actually receive my order and for my email to be responded to! WHERE IS MY ORDER?
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for confirming that your VELUX blinds have been delivered successfully.
Please accept our sincere apologies for any confusion caused by the tracking information.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for confirming that your VELUX blinds have been delivered successfully. Please accept our sincere apologies for any confusion caused by the tracking information.