It took too long for the blinds to arrive. Why they came from France, i dont know? I ordered them thinking i eas using a British Company. Too much messing about for delivery really poor service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery time did not meet your expectations. Our products are manufactured and shipped from different warehouses across Europe, including France, to help ensure a smooth and efficient delivery process. We apologise for any confusion or inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery time did not meet your expectations. Our products are manufactured and shipped from different warehouses across Europe, including France, to help ensure a smooth and efficient delivery process. We apologise for any confusion or inconvenience caused.