The mounting brackets have been delivered but there is no sign of the blind! Both were ordered and paid for at the same time. There has been no communication from the courier about delivery of a second package. Where is the blind?
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for confirming that your VELUX blinds have been delivered successfully.
Please accept our sincere apologies for any confusion caused by the tracking information.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for confirming that your VELUX blinds have been delivered successfully. Please accept our sincere apologies for any confusion caused by the tracking information.