The sides of the metal bars were cut a little bit approximately so they don’t blend with the curtains part . You can see the step.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the finish of the metal bars hasn’t met your expectations.
If you’d like, our customer support team would be happy to take a closer look and help resolve the issue, whether that’s offering advice or arranging further assistance. Please feel free to get in touch with us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the finish of the metal bars hasn’t met your expectations. If you’d like, our customer support team would be happy to take a closer look and help resolve the issue, whether that’s offering advice or arranging further assistance. Please feel free to get in touch with us.