Ordered on 22 Apr - as of today 05 May, order still not received
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for giving us the opportunity to clarify the lead time for your VELUX insect screen. The extended delivery period was due to the product being supplied from one of our European manufacturing facilities.
We are pleased to confirm that your VELUX blind has now been successfully delivered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for giving us the opportunity to clarify the lead time for your VELUX insect screen. The extended delivery period was due to the product being supplied from one of our European manufacturing facilities. We are pleased to confirm that your VELUX blind has now been successfully delivered.