Generally very satisfied. The blind arrived early. It was simple and quick to install and works perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that your blind arrived ahead of schedule and that you found it quick and easy to install. It’s great to know it’s working perfectly and meeting your expectations.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that your blind arrived ahead of schedule and that you found it quick and easy to install. It’s great to know it’s working perfectly and meeting your expectations.