I live in Scotland ordered on the 21/4. It was received today 5/4
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that your order arrived with you, though we’re sorry for any confusion around the delivery dates noted. If there’s anything you’d like us to clarify or improve regarding your experience, please don’t hesitate to get in touch with our customer support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that your order arrived with you, though we’re sorry for any confusion around the delivery dates noted. If there’s anything you’d like us to clarify or improve regarding your experience, please don’t hesitate to get in touch with our customer support team.