Please accept our sincere apologies for the extended lead time for your VELUX insect screen. As explained in our voicemail, these items are stocked at our manufacturing facility in France and therefore require a longer delivery time compared to products held in the UK.
We are pleased to confirm that delivery was completed successfully on the expected date.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Please accept our sincere apologies for the extended lead time for your VELUX insect screen. As explained in our voicemail, these items are stocked at our manufacturing facility in France and therefore require a longer delivery time compared to products held in the UK. We are pleased to confirm that delivery was completed successfully on the expected date.