We have not installed the units yet but the delivery was quite slow and we only received notification the day before delivery. The delivery was actually made ahead of the slot in our notification.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected and that the notification timing and delivery slot didn’t provide enough notice.
Your comments have been noted and will be shared with our delivery partners as we work to improve both lead times and tracking updates.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected and that the notification timing and delivery slot didn’t provide enough notice. Your comments have been noted and will be shared with our delivery partners as we work to improve both lead times and tracking updates.