The only bad thing is the colour chart isn’t very accurate the shade I ordered doesn’t look like the one on line it would help if it said the colour/ shade
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour you received didn’t match what you saw online. Your comments about adding clearer shade names or descriptions are very helpful, and we’ll pass them along to the team for review.
If you’d like to discuss options or need further assistance, please feel free to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour you received didn’t match what you saw online. Your comments about adding clearer shade names or descriptions are very helpful, and we’ll pass them along to the team for review. If you’d like to discuss options or need further assistance, please feel free to get in touch.