Can't comment n the product as still waiting for delivery, gone past the stated date, unable to contact the agent (TNT) and subsequently delayed. Had taken time off work to fit, but no blinds!!! Please use an agent that communicates known delays to customers.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of the issue you have encountered with the delivery of your VELUX products. Regrettably, you were unavailable when I have attempted to call you today. Therefore, I have sent you an email and would appreciate if you could contact us on the details provided in the email to discuss this further. We sincerely apologise for any inconvenience this has caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of the issue you have encountered with the delivery of your VELUX products. Regrettably, you were unavailable when I have attempted to call you today. Therefore, I have sent you an email and would appreciate if you could contact us on the details provided in the email to discuss this further. We sincerely apologise for any inconvenience this has caused.