Thank you for your feedback. We’re really glad to hear you’re happy with the product.
We understand that pricing can feel high, and we truly appreciate your honesty. Our goal is always to provide high‑quality, reliable products that offer long‑term value.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear you’re happy with the product. We understand that pricing can feel high, and we truly appreciate your honesty. Our goal is always to provide high‑quality, reliable products that offer long‑term value.