You cannot buy spare parts on the Velux site as it just doesnt work. You have to buy via 3rd party drop boxes which are poor quality and not very informative. Delivery times are ridiculous, if Amazon took this long they would be out of business! The 'colour by me' chart is really poor as the sliders do not show much variation within the chosen spectrum. It would be much better to show say 5 yellows, could be named like 'Sunshine yellow' etc. or RAL colours or Pantone colours. The company has appalling references on Trust Pilot, if I was the CEO I would shake the whole place up!
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We are very sorry that you encountered difficulties both when ordering replacement parts and when using the tools on our website. Thank you for your suggestions regarding the Colour by You tool. Clearer labeling of color variants and more intuitive naming are excellent ideas, and we will make sure to pass these on to our digital and product development teams. Improving the user experience is a priority for us, and feedback like yours directly contributes to shaping these improvements.