Very impressed with the help I got on the telephone with installing.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were impressed with the support you received over the phone and that our team was able to help you with the installation.
Providing clear, helpful assistance is very important to us, so it’s great to know our customer service made a positive difference.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were impressed with the support you received over the phone and that our team was able to help you with the installation. Providing clear, helpful assistance is very important to us, so it’s great to know our customer service made a positive difference.