Only 2 of 5 items arrived. The other three seem to have gone missing or were never sent. I tired ringing the customer service number for help on Friday and it closed at lunchtime!! Horrible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that only two of your five items arrived. I can see that my colleague has arranged for replacements to be issued, which are expected for delivery on 15/04/2026.
We also apologise for the difficulty you had trying to contact our customer service team. While our phonelines close at 12pm on a Friday, we are still working until 5pm and can be reached via email or live chat if required.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that only two of your five items arrived. I can see that my colleague has arranged for replacements to be issued, which are expected for delivery on 15/04/2026. We also apologise for the difficulty you had trying to contact our customer service team. While our phonelines close at 12pm on a Friday, we are still working until 5pm and can be reached via email or live chat if required.