Manual pleated blinds very fragile, considering they have to be operated with a pole or Velux hook tool. This is my third replacement set at ca £116 per blind not great value for money. Otherwise easy to fit and high quality.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the manual pleated blinds haven’t been as durable as expected. We understand how disappointing it is to need multiple replacements at that cost.
We appreciate your positive comments about the ease of installation and overall quality, and we’ll make sure your feedback regarding durability is passed along to the relevant team for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the manual pleated blinds haven’t been as durable as expected. We understand how disappointing it is to need multiple replacements at that cost. We appreciate your positive comments about the ease of installation and overall quality, and we’ll make sure your feedback regarding durability is passed along to the relevant team for review.