You claim to use Parcelforce but my delivery was with Evri: probably the most hated service in the UK. I'm still waiting for half of my order to be delivered by then after a week. Evri's customer service has not been able to help and YOUR customer service stops working at lunchtime on Friday. My Friday 2pm email to your support gets an automated reply saying you soon to respond in 72 hours: this is not a customer facing business
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm very sorry for the frustration and delay you’ve experienced with your order. I can see that you’ve already been in touch with my colleague, who has arranged for a replacement to be sent out to you. I hope this helps resolve the issue as quickly as possible. Please accept our sincere apologies for the inconvenience caused by the delay. I’d also like to clarify that while our phone lines do close at 12pm on Fridays, our team continues to work through emails for the remainder of the day. We also have a live chat function, which is available until 5pm. The automated response you received is a generic message sent to all incoming emails, and we appreciate your patience while we work to respond as quickly as possible.