I've initiated a return, but it's a slow process with no updates.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that your return has felt slow and that you haven’t received any updates.
I’ve located your return request and I’d like to apologise for the delay in getting back to you. Our team is currently reviewing it and will be in touch by close of play tomorrow at the latest with your return reference and confirmation of your collection date.
Thank you for your patience while we get this resolved.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that your return has felt slow and that you haven’t received any updates. I’ve located your return request and I’d like to apologise for the delay in getting back to you. Our team is currently reviewing it and will be in touch by close of play tomorrow at the latest with your return reference and confirmation of your collection date. Thank you for your patience while we get this resolved.