The samples arrived quickly and looked good, but we then ordered a blind, which despite showing as delivered by the courier and being at home all day on the delivery date, still hasn’t been delivered. We believe it may still be with the courier company, but have had no notifications or update from either the courier or crouch, since we queried the order/delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that your samples arrived quickly and met your expectations, but we’re truly sorry for the frustration caused by the delivery issues with your blind. As one of my colleague discussed with you, a replacement order was processed yesterday to ensure you receive your blind as soon as possible. We have also initiated an investigation with the courier to understand why the original delivery was marked as delivered despite not reaching you. We sincerely apologise for the lack of communication and inconvenience this has caused.