2 of the 4 mounting bracket packages are missing from the delivered items. They were loosely attached to the outside of the parcel and 2 have been lost in transit. This means I can't finish the job!
Comment by veluxblindsdirect.co.uk:
We were sorry to hear of the inconvenience that you have encountered due to the brackets not being well packaged and most likely being lost in transit. My colleague organised a replacement order for brackets yesterday. Additionally, I have forwarded your feedback to the appropriate team to determine whether any enhancements can be made to packaging. We sincerely apologise for any inconvenience this may have caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We were sorry to hear of the inconvenience that you have encountered due to the brackets not being well packaged and most likely being lost in transit. My colleague organised a replacement order for brackets yesterday. Additionally, I have forwarded your feedback to the appropriate team to determine whether any enhancements can be made to packaging. We sincerely apologise for any inconvenience this may have caused.