The package was damaged with items missing. How do I return this faulty item
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear that your package arrived damaged and with items missing.
Please get in touch with us so we can arrange a return or replacement for you. Our team will guide you through the process and make sure everything is sorted as quickly as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear that your package arrived damaged and with items missing. Please get in touch with us so we can arrange a return or replacement for you. Our team will guide you through the process and make sure everything is sorted as quickly as possible.