Compared to a Velux blind bought 10 years ago- this one is more fiddly to put up- with small plastic parts to fit together to make it work. Overall it's less robust.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation process felt more complicated compared to your older Velux blind. Designs can change over time, but we understand that ease of use and long‑term durability are incredibly important.
Your comments about the smaller plastic components and overall robustness are very helpful, and we’ll make sure they’re passed along to the relevant team for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation process felt more complicated compared to your older Velux blind. Designs can change over time, but we understand that ease of use and long‑term durability are incredibly important. Your comments about the smaller plastic components and overall robustness are very helpful, and we’ll make sure they’re passed along to the relevant team for review.