ordered 2 identical blinds, 1 correctly delivered, 1 wrong colour and size ! slow to correct error,but pleased with the one correct blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very pleased to hear that one of your blinds arrived exactly as expected, but we’re genuinely sorry for the inconvenience caused by the incorrect colour and size of the second blind.
As one of my colleague discussed with you, a replacement for the incorrect blind has already been processed. We’re glad to know the original item was collected earlier today. We also want to apologise for the lack of communication from the courier regarding the collection. Your comments have been passed on to the relevant team so we can improve this part of our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very pleased to hear that one of your blinds arrived exactly as expected, but we’re genuinely sorry for the inconvenience caused by the incorrect colour and size of the second blind. As one of my colleague discussed with you, a replacement for the incorrect blind has already been processed. We’re glad to know the original item was collected earlier today. We also want to apologise for the lack of communication from the courier regarding the collection. Your comments have been passed on to the relevant team so we can improve this part of our service.