No mounting clips provided for 4 x Blinds and expecting the same for the next two that were ordered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of that your expectation were not met for the VELUX products that you purchased. Regrettably, I was unable to reach you when I attempted to call you today to discuss your concerns in more detail. As a result, I have followed up by sending you an email with further information and contact details. I would greatly appreciate it if you could review the email at your earliest convenience and contact us using the details provided, so we can address your concerns and work towards a satisfactory resolution. We sincerely apologise for any inconvenience this may have caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of that your expectation were not met for the VELUX products that you purchased. Regrettably, I was unable to reach you when I attempted to call you today to discuss your concerns in more detail. As a result, I have followed up by sending you an email with further information and contact details. I would greatly appreciate it if you could review the email at your earliest convenience and contact us using the details provided, so we can address your concerns and work towards a satisfactory resolution. We sincerely apologise for any inconvenience this may have caused.