Thank you for your review. We’re sorry to hear that you were concerned about your delivery. Our team looked into this right away and attempted to call you, but reached your voicemail. A message has been left confirming that the tracking now shows your order was delivered within the last hour.
If for any reason the parcel is not with you, or if there is anything unexpected with the delivery, please get in touch with us and we’ll be more than happy to assist.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We’re sorry to hear that you were concerned about your delivery. Our team looked into this right away and attempted to call you, but reached your voicemail. A message has been left confirming that the tracking now shows your order was delivered within the last hour. If for any reason the parcel is not with you, or if there is anything unexpected with the delivery, please get in touch with us and we’ll be more than happy to assist.