An expensive product with very cheap and flimsy plastic fittings. Some screws missing. Recommended to purchase brackets (£7 ish) but didn’t need them. Fairly easy to install. Helpful customer service when trying to work out model number on very old window.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that some of the fittings felt flimsy and that a few screws were missing.
We’re glad to hear that the installation itself went smoothly and that our customer service team was able to assist you with identifying the correct model for your older window. If you still need any replacement parts or support, please feel free to reach out to us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that some of the fittings felt flimsy and that a few screws were missing. We’re glad to hear that the installation itself went smoothly and that our customer service team was able to assist you with identifying the correct model for your older window. If you still need any replacement parts or support, please feel free to reach out to us.