Thank you for your feedback. We’re delighted to hear that your issues were resolved quickly and that you were happy with our service. Our team always strives to provide prompt and effective support, and your review truly means a lot to us. We look forward to assisting you again in the future!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that your issues were resolved quickly and that you were happy with our service. Our team always strives to provide prompt and effective support, and your review truly means a lot to us. We look forward to assisting you again in the future!